Dear Reseller,
We’re very happy to announce the launch of the Upgrade/Downgrade feature for our Web Services i.e. Web Hosting, Email Hosting, Website Builder and Website Design.
From the 9th of May, 2011 your Customers will be able to switch between the Custom Plans that you have created.
In this post, you’ll find:
- How the Upgrade/Downgrade Feature Works
- SuperSite Impact
- API Impact
How the Upgrade/Downgrade Feature Works:
- Your Customers will be able to view the option of Upgrading/Downgrading in the Order Management View. For Instance, under ‘Manage Web Hosting’ the blurb shown below will be visible to the Customer.
- On clicking the See Plan and Pricing button, your Customer will be taken to your SuperSite where he’ll be able to switch plans
Your Customer will also be shown the number of Credits he currently has. Credits are nothing but the Monthly Cost of the Web Services Plan multiplied by the remaining duration of the package
- If he/she chooses to Upgrade, the number of credits will be adjusted into the price of the Web Services package and an invoice for the remaining amount will be raised
- If your Customer chooses to Downgrade, he will be given the option of increasing the duration of his Web Services package. An actual refund to his account will not be possible
Please Note:
Your Customers can switch not only between the plans of the same product but also between plans of different Products within Web Services.
For example, A Customer can upgrade from an Email Hosting Plan to a Web Hosting Plan.
SuperSite Impact:
We have modified certain files of the SuperSite to incorporate this launch.
Do keep in mind:
- If no modifications have been made to the below mentioned pages, our changes will be automatically reflected on your SuperSite
- However, if you have made any modifications to these pages, you will need to manually update them and incorporate our changes
- Making these changes is essential to ensure the smooth functioning of your SuperSite
New Files – To be Added: (Though not live, these pages are currently available in the SuperSite Admin Area for translation)
Diy_plans.html: Dashboard » Manage Site » Edit/Translate Content Pages » Upgrade_process » Diy_plans.html
- Windows_hosting_plans.html: Dashboard » Manage Site » Edit/Translate Content Pages » Upgrade_process » Windows_hosting_plans.html
- Email_plans.html: Dashboard » Manage Site » Edit/Translate Content Pages » Upgrade_process » Email_plans.html
- Linux_hosting_plans.html: Dashboard » Manage Site » Edit/Translate Content Pages » Upgrade_process » Linux_hosting_plans.html
- Upgrade_options.html: Dashboard » Manage Site » Edit/Translate Content Pages » Upgrade_process » Upgrade_options.html
- Bifm_plans.html: Dashboard » Manage Site » Edit/Translate Content Pages » Upgrade_process » Bifm_plans.html
- Plan_change_summary.html: Dashboard » Manage Site » Edit/Translate Content Pages » Upgrade_process » Plan_change_summary.html
Existing Files – To be Modified: (If you have made modifications to any of these files, you will need to manually check for the changes we’ve pushed through and implement them on your side.)
- Error_messages_list.txt: Dashboard » Manage Site » Edit/Translate Content Pages » Common » Errors » Error_messages_list.txt
- Common.css: Dashboard » Manage Theme » CSS » Common » Common.css
- Web_email_hosting.css: Dashboard » Manage Theme » CSS » Hosting » Web_email_hosting.css
- Website-builder.css: Dashboard » Manage Theme » CSS » Sitebuilder » Website-builder.css
- Root.html: Dashboard » Manage Site » Edit/Translate Content Pages » Root.html
- Sitebuilder_lite.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step1 » Includes » Sitebuilder_lite.html
- Linux_hosting.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step1 » Includes » Linux_hosting.html
- Website_design.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step1 » Includes » Website_design.html
- Window_hosting.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step1 » Includes » Window_hosting.html
- Mail_hosting.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step1 » Includes » Mail_hosting.html
- Form2.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step1 » Includes » Form2.html
- Sitebuilder_lite.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step2 » Includes » Sitebuilder_lite.html
- Linux_hosting.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step2 » Includes » Linux_hosting.html
- Website_design.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step2 » Includes » Website_design.html
- Window_hosting.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step2 » Includes » Window_hosting.html
- Mail_hosting.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step2 » Includes » Mail_hosting.html
- Payments_options.html: Dashboard » Manage Site » Edit/Translate Content Pages » Shopping_process » Checkout_step2 » Includes » Payments_options.html
API Impact:
There will be no API Impact with the launch of the Upgrade/Downgrade feature. The Modify/Upgrade call will need to be used for this purpose.
To obtain the applicable price for a particular order, the Get Modify/Upgrade Price call needs to be used.